LEGAL
Refund Policy
Last updated September 28, 2026. All orders are one-time payments, not subscriptions.
Every FreshlyFunded plan is a single, one-time payment — there is no subscription to cancel. Because each order delivers a digital data file (and, for the Fresh and Everything plans, ongoing weekly emails) that can be downloaded and used immediately, refund eligibility is limited as described below.
Free sample first
Before buying, you can request 10 free leads with no card required. We encourage everyone to review the free sample before purchasing a paid plan, so there is no surprise about the format or quality of the data.
Refund window
If you have not downloaded or opened your purchased lead list, you can request a full refund within 7 days of purchase through our contact form using the email address from checkout and including your order number.
Once a list has been downloaded, opened, or the first weekly email has been sent, the order is considered fulfilled and is not eligible for a refund, because the underlying contact data has already been delivered and cannot be “returned.”
Exceptions
We will always refund an order, regardless of download status, if:
- You were charged more than once for the same order (duplicate charge).
- The file you received was materially different from what was advertised (for example, badly corrupted or missing the fields listed on the pricing page).
- The purchase was unauthorized or fraudulent, as confirmed with our payment provider.
How refunds are processed
All payments are processed by Pocketsflow, Inc., the Merchant of Record for your order. Approved refunds are issued through Pocketsflow back to your original payment method and typically appear within 5–10 business days, depending on your bank or card provider.
How to request a refund
Use our contact form with your order number and the reason for the request. We respond to all refund requests within 2 business days.